Return Policy

We will accept your return or exchange of unworn, unwashed merchandise by mail. Unwashed, unworn merchandise can also be returned or exchanged at any France in shirts location with the exception of select merchandise explicitly noted below.

We will credit you for returns accompanied by an original receipt made within 21 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange.

Returns accompanied by an original receipt made more than 21 days after the purchase will be credited for the price paid either in the form of a merchandise credit* or as a merchandise exchange.

We will credit you for returns without an original receipt in the form of a merchandise credit for the item's current selling price on the date of the return. Merchandise without an original receipt with a selling price on the date of the return that is deemed Final Sale may not be returned or exchanged.


*A merchandise credit for online returns will be issued by e-mail as a personal non-reusable Coupon. A valid email address must be provided.

Uneven exchanges
If the total value of your exchange is less than the total value of returned items, you'll receive the difference in the form of a gift certificate. Please be sure to specify the type of gift certificate you prefer on your receipt.

Price Adjustments
One price adjustment for merchandise purchased at full-price, which has been marked down for the first time, may be made within 14 days from the original date of purchase. Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. Please note, our stores are not able to process price adjustments for online orders. To request a one-time price adjustment, please e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it the 14-day window. Should you be eligible for a price adjustment, we will gladly credit your original form of payment within 1 week of receipt of your email and send you an email reply confirmation. Depending on your credit card cycle, however, please allow 1-2 cycles for the credit to appear. Should you not be eligible for a price adjustment, we will reply with an email, as well.

Returning or Exchanging by Mail
To expedite your return process and ensure the accuracy of any credit, please:

• Fill out the "MERCHANDISE TO RETURN" section on your original receipt. Please help us improve our service by providing the main reason for return using the codes listed on your receipt.
• Then fill out the "PLEASE SEND ME" section, specifying if you would like an exchange, a gift certificate, or a refund.
• In the original box, carefully pack your item(s), including the tags, in the original condition, and include your completed receipt with the item(s). Be sure to keep a duplicate copy of this receipt for your records.
• Place the shipping label on the outside of your box and mail it back to the address on the label.
• Return via insured carrier for tracking purposes. We are sorry, but we cannot accept C.O.D packages.

If you do not have a return label, please return your items to:

FRANCE IN SHIRTS Online Store
4133 Merle Hay Road

Des Moines, Iowa 50310

USA

If you have misplaced your receipt, please dial  1-516-977-1069, and an France in shirts customer support representative will be happy to help you.

Effective as of April, 1st 2009.